Merchant terms

Merchant service terms · September 21, 2026

Products and resale

You may order customized goods from RuneLore for resale and direct delivery to your customers using artwork you own or are licensed to reproduce and resell. You remain responsible for those rights and for your store’s customer agreement. RuneLore’s preset artwork and third-party trademarks are not licensed for resale by these terms. Do not publish them without separate permission.

Pricing and payment

The current RuneLore item price includes the product, selected printing and service margin. Automatic merchandise tiers are 1–9 units at list price, 10–49 units at 5% off and 50+ units at 10% off. Sizes and colors of the same product combine per order, with per-unit prices rounded up to cents. There is no separate merchant commission schedule. Shipping and applicable tax are calculated for each destination. Automatic orders proceed only within your authorized total and account limits; otherwise they pause. You set your own store selling prices and collect your customer’s payment independently.

I authorize RuneLore to save this payment method and charge it for orders sent by my connected store, including product costs, shipping and tax, within my per-order and daily limits. Replenishment purchases require a separate enabled rule. I can pause future charges at any time. Charges already submitted and orders already in production may not be cancelable. Daily limits use UTC calendar days. Pending purchases reserve allowance until their status is resolved.

Delivery, cancellation and returns

Orders currently support United States destinations. For planning, our fulfillment partner reports typical production of 2–5 business days and US standard shipping of 3–4 business days after production. These are supplier estimates, not a guaranteed arrival date. Product-specific lead times, artwork holds, stock changes and carrier delays can extend them. Check the published shipping guidance and contact support before promising a customer deadline. Tracking is returned when the supplier provides it. A cancellation request can be declined once production or shipment prevents cancellation. RuneLore’s existing returns policy covers damaged, misprinted or incorrect items reported within 30 days with replacement or refund. Change of mind and incorrectly selected size or color are not covered. Contact support for an order problem.

Inventory and customer information

Replenishment is separate from direct customer fulfillment. Enable each rule expressly and report stock accurately. An incoming order blocks replacement buying until actual receipt is recorded. Failed or canceled replenishment pauses the rule for review. Your connector must be authorized to share customer delivery details with RuneLore and its fulfillment providers. Your shop remains responsible for customer service and its retail refunds.