Shipping & returns
Effective September 23, 2026 · RuneLore LLC
Where we deliver
Direct checkout currently supports United States addresses and USD payments. Shipping is calculated for your items, quantities and address before payment.
Production and delivery
Most products: 2–5 business days in production, then about 3–4 business days for standard US shipping. Estimates vary by product, destination and availability; they are not guaranteed. The arrival range starts after your approved order is paid and accepted for production. Holidays, artwork issues, availability and carrier delays can extend it. Multi-item orders may arrive in separate packages.
Use your private receipt link or account to follow order status. Tracking appears after our fulfillment partner supplies it. Contact support before ordering for a fixed event date.
Cancellation requests
Open your order and choose Request cancellation. Read the requirements and accept to submit. The confirmation and acknowledgment email mean we received your request; they do not mean cancellation was approved. We check whether production can still be stopped and show the outcome on your order.
Damaged, misprinted or incorrect products
Contact support@runeloresupply.com within 30 days of delivery with your order reference, a description and clear photos. We offer a free replacement or refund for confirmed damage, misprints or incorrect items. Contact us before sending anything back.
Size, color and change of mind
Products are made to order. Returns and exchanges are not available for a change of mind or an incorrectly selected size or color. Review product measurements and your proof before ordering.
Missing shipments and address problems
Contact support promptly if tracking shows a problem or the estimated arrival has passed. Report a lost shipment within 30 days of its estimated delivery date so we can investigate with our partner. An incorrect address or an unclaimed shipment may require a new shipping charge; we will explain any cost before asking you to approve it.
Refunds
Approved refunds are sent to the original payment method. Bank processing time can vary. A request acknowledgment is not a refund confirmation.